Frequently Asked Questions

How do I choose a shoe size?

Check the size options and product details on the specific shoe page. Sizing can vary by style. Choose the size you want before adding the item to your bag. If you need help before ordering, contact us.

What is the Mystery Sneakers Box?

A Mystery Sneakers Box contains a surprise shoe selection. Choose your size on the product page and review its details before ordering. The exact style is not selected by the customer.

Can I add socks or a mystery box with my shoes?

Where offered, choose the sock options or mystery-box size and use its own add button. These are additional paid items. Check the selected options, quantities, and prices in your bag before checkout.

How do I change or remove items in my bag?

Open your bag to update quantities or remove items. Review each item and the final order total before proceeding to checkout.

What shipping options are available?

Standard shipping is free on qualifying orders of $99.00 USD or more. Standard shipping below that amount is $9.99 USD; priority shipping is $13.99 USD. See Shipping Information and the options offered at checkout for your address.

Can I return or change an order?

For return questions, contact us before purchase to confirm the terms that apply to your item. If you need to change an existing order, contact us promptly with your order number. Do not send an item back without return instructions.

How can I get help with an order?

Use our Contact page or email service@levarosport.com and include your order number. You can also open your account to review your orders.